Ordering & Delivery

Novel Sports is located in Trinidad. We service all islands in the Caribbean, West Indies and international customers. Most of our products are shipped from Trinidad or directly from our suppliers.

Ordering

Ordering online is easy at Novel Sports, be it equipment or service at our facility:

  • Please select the item you wish to order and add to cart. Once added to cart, verify the price and quantities. You may use any coupon code that maybe available and then proceed to checkout.
  • Once the Checkout page is launched you are now required to enter the billing details. At present we ask for two Billing Details. The first is what the invoice will reflect and also what the item ship to address would be.
  • The second billing details is specific to your credit card information and requires all the accurate information relevant to the credit card being used. Once this is completed you would need to first “Confirm Payment” and then place order.
  • You should receive an email with the confirmation of order and order number. The order will then be processed within 24 to 48 hours (excluding holidays and weekends).
  • Once the order has been confirmed by Novel Sports you will receive a confirmation of the order being completed via email.
  • During this time we may contact you via email or phone to confirm shipping & delivery arrangements or acquire additional information for a service or event. Either way, you are always welcomed to call us on (868)-771-7042 for immediate attention.

Shipping & Delivery

Prior to order completion Novel Sports would want to ensure proper delivery or shipping arrangements to minimize delays and complications in getting your product to you within the required time-frame. We advise that prior to purchasing, it maybe best to contact us to discuss these arrangements.

Local Delivery within Trinidad

  • All deliveries within Trinidad are done within 2 to 5 working days once payment is received.
  • All Deliveries in Trinidad utilize our own delivery service or TTPost Couriers Services. Our maximum weight for this arrangement is 25kg. This option will not incur any additional charges.
  • Any item or order above 25kg will incur additional delivery charges depending on the item and destination according to the following rate schedule:
    • Areas in North, North West & North East Trinidad, South East and South West: additional $300.00 TTD
    • Areas in South & Central  additional $200.00 TTD
  • Customer pick-up at our indoor centre located is San Fernando is FREE for all orders.

Local Delivery to Tobago

  • Deliveries of items 5kg and under will be delivered to Tobago by TTPost Couriers and will not incur any additional charges.
  • Orders weighing more than 5kg will utilize TTPost Parcel Post service and delivery is expected within 5 to 10 working days. This option will incur additional charges.

Regional & International Delivery 

  • For regional & international customers we will engage the following shippers:
    • DHL Services
    • TTPost Parcel Post
    • Liat Airwary QuickPak/Cargo
    • Caribbean Airlines Cargo Services
  • All carriers have their schedule of services and shipping cost will be quoted on separately. Please contact us on (868)-771-7042 or email info@novelsportstt.com for an estimate shipping cost prior to placement of order
  • Please note that all local custom, duties and other importation and local taxes will have to be paid by the customer.
  • Delivery dates may be extended depending on supplier stock at the time of order placement.
  • Regional and international customer can also utilize their own shippers and arrange pick-up at our indoor facility.

Ordering Services & Events

  • Pre-pay for sessions or events online and upon payment confirmation, you will be contacted to schedule your sessions. Additional information will be needed so we may email the necessary questions and await your response before completing the order.
  • For scheduling services and events; we strongly advise that you call us and discuss the service or event in details so accurate costing can be calculated. For events hosted at venues external to Novel Sports, all such reservations will incur a mobilization charge and will vary depending on location, number of persons etc.
  • For customized events please discuss details with us and we can generate a proposal then confirm payment online. The more information we have; would assure a successful event.